Privacy Policy
Last Updated: February 10, 2026
1. Introduction
Exclusive Live Calls (“Company,” “we,” “our,” or “us”) operates the website exclusivelivecalls.com and provides pay-per-call lead generation services for home service professionals.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Information You Provide to Us
We may collect information you voluntarily provide, including but not limited to:
Full name
Business name
Email address
Phone number
Service type and service areas
Account preferences and settings
Communications with our team
B. Call Data
When you receive calls through Exclusive Live Calls, we may collect and store:
Caller phone number
Call duration
Call recordings
Call timestamps
Call routing information
C. Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and interaction data
Referring URLs
Analytics and performance data
3. Call Recording Notice
All calls transferred through the Exclusive Live Calls platform are recorded for quality assurance, billing verification, dispute resolution, and compliance purposes.
By using our services, you acknowledge and agree that:
Calls may be recorded
Recordings are accessible through your dashboard
Recordings may be reviewed to determine credit eligibility
You are responsible for complying with all local, state, and federal laws regarding call recording and disclosure in your jurisdiction.
4. How We Use Your Information
We use collected information to:
Provide and operate our services
Route calls to service providers
Manage accounts and billing
Process credit requests
Monitor call quality and prevent fraud
Improve our platform and user experience
Communicate with users regarding accounts or services
Comply with legal obligations
5. Information Sharing
We do not sell personal information.
We may share information with:
Technology providers that support our platform (call routing, hosting, analytics, etc.)
Payment processors (we do not store full payment details)
Affiliated platforms or partners required to deliver our services
Legal authorities when required by law
6. Data Retention
Call recordings are retained for a limited period for quality and dispute resolution
Account and transaction records may be retained for legal, tax, and compliance purposes
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.